Leave Us a Review at Roadway Auto and Sport
Why are Customer Reviews so Important?
Customer Engagement and Assistance
You’re probably like most people where when you are about to visit a business, or are deciding from a few options, you go straight to looking at their online reviews. This is vital information, reviews of the business straight from the source by customers like you, giving you an insight into the quality of service, processes and value of visiting the specific business.
Positioning our Dealership Online
Not only are we a big fan of reviews, so is Google! Reviews help other customers when they’re researching a business, but they also help signal to Google the popularity of the business, and thus help it be positioned better in search engines for others looking for similar services. Getting consistent review activity gives Google a better understanding of our business, and thus it may be ranked higher to match the needs of prospective customers, based on the continual positive feedback the reviews provide.
What to Include in a Review?
While we appreciate positive reviews and ratings in all forms, there are a few things you can keep in mind to make your own feedback truly stand out.
Leave a Review, Not Just a Rating
While Google gives you the option to just leave a rating, which we always appreciate, we always prefer to see some text backing up that rating, so we know exactly what you enjoyed about your time with us and how we were able to help you (or how we can improve!), as well so further customers will get a better insight. Leave a rating, and back it up with a review!
Write a Detailed Review
We know you might not have a lot of time, and may only be able to leave a short and concise review of a few words, but the longer and more detailed the review the better. Make sure to outline as much as your experience as possible, mention any specific services you were assisted with and who helped you. This helps us get a better idea of the experiences and processes we’re delivering to customers, and provides us the ability to share the review with the specific staff who helped you out, as well as allowing for future and potential customers to get an in-depth look at how we operate.
Talk About Your Entire Experience
We realize you may be only with us just to buy a vehicle or to get service on your current model, and may have limited experience with us, but we want to hear about as much as your time with us as you can. From the actual service you were with us for, to how you were treated by our staff, to how you enjoyed our facility. We’d like to hear about it all!
We truly appreciate you taking the time to leave us a review, and we hope we’ve given you a little bit more background on why reviews are so important, and how you can make the most out of your review to help us and others!